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We ask that you call ahead before you come to the
hospital. At that time, we can help answer your
immediate questions (such as how to find us, how to move and transport your
injured animal, etc.) and, we will be prepared for your emergency situation
when you arrive. If you have vaccination records or any other pertinent
medical information for your pet available, please bring those with you.
(See Emergency Indicators
and Preparedness Tips.)
Please remember to drive safely, even in an emergency.
We want both you and your pet to arrive safely!
For the safety of your pet and for others, please keep
your pet on a leash or in a pet carrier, if possible. Since you called
ahead, just let the receptionist know your name and our staff will help you
as quickly as possible.
 
Click here for more information about
CareCredit
Since we are solely an emergency
clinic, it is our policy to receive payment at the time of treatment.
As a client, you will receive an estimate of
anticipated services at the time of your pet's physical examination and
before our staff performs any non-lifesaving treatment. At that time, we
encourage you to ask questions and we'll provide any explanations and
answers.
We are here to serve you and want you to be fully
informed about your costs and your pet's course of treatment. After you
authorize and arrange for payment, therapy will be initiated as needed for
your pet.
Fees may be paid by cash, check, Visa®,
MasterCard®,
or Discover®.
No delayed billing for fees will be authorized. For checks, we require a
valid driver's license for identification and the person writing a check
must have their name preprinted on the check/account. We require a
deposit--that will be applied to the final bill--for ALL hospitalized
patients. No patients are allowed to
be released from the hospital until fees are paid in full.
Our hospital is designed to support your animal's
health status until your regular veterinarian or hospital is available.
If continued care or observation is needed, we will admit and hospitalize
your pet. We will then refer back to your regular veterinarian at 8:00 a.m.
the next regular office day. We require a deposit--that will be applied to
the final bill--for ALL hospitalized patients.
After your pet is discharged, we encourage you to
return to your regular veterinarian for continued care, follow up
medications, and medical management. If you do not have a regular
veterinarian, we will gladly provide you with a listing of local area
veterinary hospitals. NOTE: You can also go to
VetLocator which lists over 23,000 Veterinary Clinics and Hospitals in
the US and Canada. You can search for clinics and vets in your area code.
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